What should I do if I change my mind and don’t want the goods I have purchased?
In our online shop you are entitled to the legal period of consideration of 14 days. The Belgian law on business methods and on the information and protection of the consumer of 11 April 2010, allows the purchaser to inform the seller within 14 days of the date of delivery of the product, that he/she renounces the purchase.
The goods can be returned undamaged and in their original packaging to Duvel Moortgat. You should report this return beforehand via webshop@duvel.be and send back the unwanted goods at your own expense within 5 working days. Duvel Moortgat will process reimbursement for the items as soon as possible. You can find more information in the section ‘General Terms and Conditions’.
